FAQ
Menu
Q: What type of cuisine does NAYA serve?
A: NAYA serves Middle Eastern-inspired cuisine. Our menu offers a variety of Chef Curated meals as well as customizable bowls, salads, and rolls, allowing you to create the perfect meal tailored to your taste.
Q: Can I customize my order?
A: Yes! NAYA offers unlimited toppings, so you can fully customize your bowl, salad, or roll with your favorite ingredients. Choose from a wide selection of bases, proteins, and fresh toppings to craft your perfect meal.
Q: What kind of toppings can I add to my bowl?
A: We have a wide variety of toppings, from fresh veggies like tomatoes and cucumbers to flavorful options like hummus, feta cheese, and sumac onions. You can mix and match as many toppings as you like—no extra charge!
Q: Are there gluten-free or vegan options on the menu?
A: Yes! Many of our food options are gluten-free, vegetarian, or vegan. For gluten-free options, try our quinoa, along with proteins like falafel or chicken shawarma. For vegan meals, we offer plenty of vegetable-based toppings, grains, and flavorful sauces. Check out our menu page for a full list of allergens and dietary information.
Q: Where can I find nutritional information for NAYA’s menu?
A: You can download the NAYA nutritional information PDF here or on our menu page. We’ve listed calories, macronutrients, and dietary information for all of our proteins, toppings, and sauces.
Q: What is the best protein at NAYA?
A: The two most popular proteins are the chicken shawarma and chicken kebab. We have plenty to choose from including:
Chicken Shawarma (halal)
Braised Beef Shawarma
Chicken Kebab
Kafta Lamb Kebab
Falafel (vegetarian and vegan)
Cauliflower (vegetarian and vegan)
Catering
Q: What catering options does NAYA offer?
A: NAYA offers customizable catering perfect for events of all sizes. From our popular catering bar to mezze trays like tabboule, hummus, and baba ghannouj — your guests can create meals they love. Our menu features a variety of proteins, grains, and sides to suit any gathering.
Q: Is there an order minimum for catering?
A: Yes — orders require a $99.00 minimum.
Q: What is the delivery fee for catering orders?
A: We offer standard delivery for a flat fee of $30. For larger catering orders ($300+), a 10% delivery fee applies (separate from gratuity). Not sure if we deliver to your area? Reach out at catering@eatnaya.com — we’re happy to help with pickup options, too.
Q: How far in advance should I place a catering order?
A: We recommend ordering at least 24 hours in advance to guarantee availability and ensure the freshest ingredients, but accept orders up to 12 hours ahead of when they are needed. Planning ahead helps everything go smoothly!
Q: Can I choose a specific delivery time for my catering order?
A: Yes! You can select a delivery time, and expect your order to arrive within 15 minutes of that time.
Q: How do I place a catering order with NAYA?
A: Easy! Head to our Catering Order Page to get started. For larger or custom requests, you can contact us directly at catering@eatnaya.com or call us at (212) 203-4449.
Q: Can I customize the catering menu?
A: Absolutely. You can mix and match bases, proteins, toppings, and sides to meet your guests’ preferences and dietary needs — including gluten-free, vegetarian, and vegan options.
Q: Does NAYA offer vegetarian or vegan catering options?
A: Yes! Options like our tabbouleh and a range of veggie-forward sides, as well as our Dietary Tags on our ordering site, make it easy to build a delicious vegetarian or vegan meal.
Q: What is NAYA's cancellation policy for catering orders?
A: To avoid any charges, please make changes or cancellations by 5:00 PM the day before your event. Late cancellations may be subject to a 50% fee.
If you need to cancel, please email catering@eatnaya.com or call us at (212) 203-4449.
Q: Does NAYA provide serving utensils or plates with catering orders?
A: Yes — all catering orders come with serving utensils, plates, and napkins so you’re fully covered.
Q: Can I pick up my catering order instead of delivery?
A: Of course! Pickup orders have a $99 minimum, and you can choose the time that works best for you at checkout.
Dietary Preferences & Allergies
Q: Does NAYA offer gluten-free options?
A: Yes, many of our menu items are gluten-free or can be customized to meet gluten-free needs. Try bases like quinoa or salad bases paired with gluten-free proteins such as chicken shawarma or falafel. Check out our full list of gluten-free items on our menu page.
Q: Are there vegan options available?
A: Absolutely! NAYA offers a variety of vegan-friendly proteins, grains, and toppings, including falafel, cauliflower, and hummus. You can also customize your bowl, salad, or roll with unlimited fresh veggies and plant-based toppings.
Q: How can I find out if a food item contains allergens?
A: Our staff is trained to help with allergen information. Let us know your specific allergies, and we’ll guide you through the menu to ensure your meal meets your dietary needs. You can also refer to our menu page for a detailed list of allergens.
Q: Can I customize my order to meet specific dietary needs?
A: Yes! With unlimited toppings and customizable bowls, salads, and rolls, you can build your meal to fit your dietary preferences. Whether you need a gluten-free, vegan, or high-protein option, NAYA has something for everyone.
Ordering & Delivery
Q: Can I order online from NAYA?
A: Yes! You can place your order for delivery or pick-up through our website or the NAYA app. Customize your meal and choose your preferred time for in-store pickup.
Q: Does NAYA offer delivery?
A: Yes, NAYA offers direct delivery when you order online or through the NAYA app.
Q: Can I schedule a pick-up for later?
A: Absolutely! When placing an order through our website or app, you can schedule your preferred pick-up time to enjoy your meal when it’s most convenient.
NAYA Rewards
LOYALTY & REWARDS
Q: What is the NAYA Rewards Program?
A: The NAYA Rewards Program lets you earn points with every order placed on the NAYA App, on the NAYA Website, or in-store when you Scan for Loyalty at checkout. The more you love NAYA, the more you're rewarded!
Get 1 loyalty point for every dollar spent. Every 100 points earns you a sweet $9 Loyalty Reward towards future orders.
New customers get a $3 Sign Up Reward!
Enjoy a free dessert or beverage of your choice on your birthday.
Plus: Exclusive surprise perks just for members.
Q: How do I join the NAYA Rewards Program?
A: It’s easy to join! You can download and register through the NAYA app, or create an account online. Once registered, you’ll automatically be enrolled in the NAYA Rewards Program. You can start earning points right away with your first purchase. You’ll also get a $3 Sign Up Reward!
Q: How do I earn loyalty rewards?
A: Each time you reach 100 loyalty points, a $9 Loyalty Reward will be automatically added to your 'Available Rewards', your “Reward Progress” points will reset, and you’ll begin accruing towards your next $9 Loyalty Reward. Please wait 24 hours after purchase for your reward to become available. Occasionally, there may be other ways to earn rewards.
Loyalty progress accrues on dollars spent after available reward dollars are applied.
Q: How can I redeem my rewards?
A: Once you’ve earned a reward, it will be listed in the "Rewards" section of your NAYA App or in your profile page of the NAYA website.
If you're ordering through the app or web, ensure your order meets the requirements and then select "Promos and Rewards" during checkout. You'll be able to view all of your Available Rewards and select the one you'd like to apply.
Q: How do I remove a reward from my app or web order?
A: Changed your mind? If you want to save your reward for another time, click on "Promos & Rewards again and hit "Remove" from the Applied Discount.
Q: Can I use my rewards for any menu item?
A: Yes! You can redeem your rewards on any of our menu items, whether it’s a bowl, salad, roll, or one of our delicious appetizers or sweets.
Q: Can I earn loyalty progress and apply rewards to in-store purchases?
A: Yes, you can earn loyalty and apply your rewards towards your in-store menu item purchases! At the register, open your NAYA App, select 'Scan' from the bottom navigation, and let the cashier know you'd like to scan for loyalty before making your payment. If you’d like to redeem one of your rewards, let them know that as well.
Don’t have access to the NAYA App? We can also look up your Rewards account if you provide your phone number.
If you’re unable to earn points in store for whatever reason, email taste@eatnaya.com with a copy of your receipt and the email address or phone number associated with your account and we’ll be able to add loyalty points to your account.
Q: Can I earn loyalty progress on purchases made on third-party orders?
A: No, only pick up or delivery orders placed through the NAYA App, NAYA website, or in-store with an active NAYA Rewards account are eligible for loyalty progress and rewards.
Q: Can I earn loyalty progress on catering orders?
A: No, at this time, catering orders placed through the NAYA App, or NAYA website are not eligible for loyalty progress and rewards.
Q: How do I get my Birthday Reward?
A: You must add your date of birth to your account profile in order to earn your birthday reward. If you did not add your birthday when you created your account, you can contact us at taste@eatnaya.com with the subject “Birthday Reward” along with your full name, email associated with the account. Our team will be happy to assist!
Q: How can I check my rewards and points balance?
A: To check your rewards on the NAYA App, tap "Rewards" in the bottom navigation bar. On the Rewards page, you'll see your lifetime points and your progress towards your next $9 Loyalty Reward. To view the awards you have now, just tap the down arrow next to "Available Rewards".
If you are on the NAYA website, go to “Profile”, and click on the “Rewards” tab on the left-hand side menu.
Q: Are there any restrictions to using my rewards?
A: Rewards may not be combined with any other offers, discounts, or promotions and cannot be applied to Catering orders.
The $3 Sign Up Reward has a 30-day expiration with $10 Minimum Spend. The $9 Loyalty Reward has a $10 Minimum Spend. Birthday Rewards apply to desserts or a beverage and have a 30-day expiration.
Q: What if my rewards aren’t showing or working properly?
A: Contact us at taste@eatnaya.com with the subject "App Rewards Issue", along with your full name, the email associated with the account, and purchase details of your recent order - our team will be happy to help!
Q: Is there anything that I don’t earn points on?
A: Dollars spent on the purchase of gift cards or non-food items such as taxes and delivery charges do not earn points.
Q: What are the member-only exclusive perks?
A: Member-only exclusive perks are a surprise and will change from time to time. Stay in the loop by subscribing to our newsletter. You can opt-in to receive our emails by going into the “Account” section of our NAYA app, selecting “Profile” and checking the box “I want to receive email updates and promotions.”
ACCOUNT QUESTIONS
Q: What is the benefit to creating an account?
A: Glad you asked! There are so many benefits to creating an account, like: racking up loyalty points on each order (earn a $9 Loyalty Reward for every 100 points earned!), quick re-order of your favorite items, a $3 Sign Up Bonus, Birthday Rewards, and exclusive member perks!
If you’ve already downloaded the app, tap “Login” on the bottom of your app, then tap “Create Account”. If you don’t yet have the app, click here to find your app download link.
Q: Can I check out as a guest, without making an account?
A: Yes! Guest checkout is available on the app and web ordering. By checking out as a guest, you won’t rack up loyalty points, but you can make an account at any time.
Q: Where can I find my transaction history?
A: On the NAYA App, click on the “Account” icon on the menu bar and select "Order History”. On the NAYA website, click on the “Profile” icon on the top menu bar and select "Order History”.
Q: How do I request a refund or a copy of my receipt?
A: Send us an email at taste@eatnaya.com with the following information:
· The last four digits of the credit card you used
· The amount paid
· The NAYA location
· The approximate time of your visit
· The email or phone number linked to your NAYA account (if you have one)
If you used Apple Pay, please follow these steps to find your Device Account Number (which is different from your credit card number):1. Open the Wallet app on your iPhone
2. Select the card used for payment
3. Tap the “More” icon (three dots) or “i” icon
4. Look for the Device Account Number
Q: How do I cancel my order
A: To cancel or update an order, please contact the NAYA location where you placed your order. You can find your order details, including the store’s contact information, at the bottom of the email confirmation you received. The store manager at that location will be able to assist you. Please note that if your order has already been prepared, we will not be able to process a refund.
Q: How do I delete my NAYA Rewards account?
A: You can delete your NAYA Rewards account by going into the “Account” section of our NAYA app or NAYA website, selecting “Profile” and clicking on “DELETE ACCOUNT”. Once deleted, your loyalty progress and earned rewards cannot be recovered.
GIFT CARDS
Q: How do I redeem a Gift Card?
A: Both gift cards and e-gift cards can be redeemed on our App, on the web, and in-store. To redeem an e-gift card for in-person orders, please provide our cashier with your gift card number.
Q: Can I earn loyalty progress if I buy a Gift Card?
A: Although dollars spent on purchases of gift cards do not earn you loyalty progress, your purchases paid for with a gift card will count towards loyalty progress.
Q: Can I purchase a gift card and send it as a gift?
A: Yes, but only E-gift cards purchased through your NAYA Rewards account. If you want to purchase a physical gift card, you must do so in-store at one of our locations.
TROUBLESHOOTING
Q: How do I ensure that I am on the most current version of the app?
A: If you have auto updates turned on, your app will automatically update! If you don’t have auto updates enabled, simply head to the NAYA app in the Apple App Store or Google Play Store and tap “update”.
Download for Android
Download for IOS
Q: I forgot the email I used to log in. How do I recover it?
A: Try to log in with the last email you remember using. If you’re still experiencing issues, please email us at taste@eatnaya.com with the subject line “App Login Issue”. Include your first and last name, the phone number associated with your account, and the email address you’d like to use. We will retrieve your account information and make the requested update.
Q: I forgot my password. How do I reset it?
A: Tap “Login” on the bottom of your app, then tap “Forgot Password” and enter the email associated with your account. Select “Reset Password”. An email will be sent allowing you to reset your password . Please check your junk folder if you are not seeing the email in your inbox.
Q: I'm still having trouble logging in
A: No worries! Try logging out and logging back in. Also, make sure that you have enough battery on your mobile device, that your internet connection is strong, and that you have sufficient storage space on your mobile device as all of these factors can make it more difficult to access the app.
APP TRANSITION
Q: Will my existing credit and loyalty transfer over to the new app?
A: Yes, your lifetime points, current points balance, and credits will all transfer over to your new profile, once you update your app. Please note that payment options saved to your profile will not transfer over to the new app.
Q: Can I still order if I don't update my app?
A: Technically, yes. We will not deprecate the old app for the first few months as our customers transition. However, only guests on app version 25.4.3 (iOS) or 4614 (Android) or later will be able to accrue loyalty. It’s best to use the latest version of the app to ensure you’re having the best order experience possible.
Q: I'm still having trouble logging in
A: No worries! Try logging out and logging back in. Also, make sure that you have enough battery on your mobile device, that your internet connection is strong, and that you have sufficient storage space on your mobile device as all of these factors can make it more difficult to access the app.
about NAYA
Q: Is NAYA only in New York?
A: No, NAYA has locations in multiple states including Massachusetts, New Jersey, Connecticut, and Pennsylvania with more locations in different states coming soon.
Q: What kind of restaurant is NAYA?
A: NAYA is a fast-casual restaurant specializing in customizable Middle Eastern-inspired cuisine.
Q: Is NAYA Mediterranean?
A: NAYA's menu is heavily influenced by Lebanese, Mediterranean, and Middle Eastern cuisines, with a strong focus on Middle Eastern flavors.
Q: What makes NAYA different from other QSRs?
A: At NAYA, we’re redefining the quick-service experience by offering high-quality, customizable Middle Eastern meals that cater to a variety of dietary needs. Unlike typical QSRs, we focus on fresh, wholesome ingredients with unlimited toppings and fully customizable bowls, salads, and rolls. Whether you’re dining in or grabbing a quick meal on the go, NAYA provides a nutritious, flavorful alternative to the usual fast food options.
Q: How does NAYA ensure quality while being a QSR?
A: While speed is important, we don’t sacrifice quality. Our ingredients are sourced fresh, and every meal is prepared with care, whether you’re dining in or ordering for takeout. We also offer nutritional transparency, with detailed nutritional info available for every item on our menu. NAYA ensures that even when you’re short on time, you can still enjoy a healthy, flavorful meal.
Sustainability & Community
Q: What is NAYA’s commitment to sustainability?
A: NAYA is committed to sustainability, from sourcing fresh, high-quality ingredients to minimizing waste in our operations. We use recyclable packaging and work with local suppliers whenever possible to reduce our environmental footprint.
Q: Does NAYA support local communities?
A: Yes! NAYA actively supports local communities through partnerships with organizations like New York Cares, Rethink Food, City Harvest, Allie's Place, Billion Oyster Project, and so many more wonderful partners!